Shipping & Returns
Products ship according to the following timelines:
SMART STEP & WELLNESSMATS
- All Smart Step Flooring & Home Collection, Original, Antique, Motif, Granite, CompanionMat, PetMats, FitnessMat: 5-7 business days post order confirmation
- PuzzlePiece: 10-14 business days post order confirmation
- Smart Step Select, Linen, Croc, Signature, Semi-Sunburst, Bella and Trellis Collections: 10-14 business days post order confirmation (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)
Canadian shipping rates and availability may vary – Contact us for more details.
- 3-4 business days post order confirmation. Klogs Footwear are not eligible for shipping outside of the United States.
RETURNS AND WARRANTY
Customer satisfaction is very important to us. All returns must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, we will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to.
If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer’s choice or the customer does not like the color, the customer must contact American Standing within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a 20% restocking fee may apply. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.
Klogs Footwear products are guaranteed from manufacturer’s defects within six (6) months from date of purchase. If you believe that your purchase has a defect, please contact us immediately to arrange for a return for inspection. If we find that the product contains a manufacturer’s defect, we will replace it. We do not replace products that have been replaced from a previous claim. We reserve the right to determine between defective product and normal wear-and-tear.
KLOGS RETURNS WE CANNOT ACCEPT
- Any returns received after 30 days from the delivery of your merchandise. For your convenience, the date that we must receive your return will be printed on the front of the packing slip shipped with your purchase.
- Any non-defective returns will require a $10 re-stocking fee and will not be accepted if there is any evidence of wear.
- We cannot accept any returns for items purchased from other websites or retail stores. Please contact those retailers directly for any returns.
RETURN AUTHORIZATION (RA) REQUEST
To request a return authorization (RA) number please CONTACT US HERE with the following information:
Item Number / Description
Reason for Return