Ergonomic Solutions for Any Standing Need.

FAQs



Are Your Products Environmentally Friendly?

Yes, our mats have a greater life expectancy than most others on the market, keeping them out of the landfills and thus contributing to a greener environment. After its minimum life expectancy, WellnessMats (20 Years) and Smart Step Mats (10 Years) can be recycled.

 

Are Your Products Safe and Non-Toxic?

Yes. Our 100% polyurethane does not contain PVCs or BPAs and has been rigorously tested and proven to be safe. All of our products are also latex and odor free.

 

Are Your Mats Safe for Radiant Floors?

Yes. WellnessMats and Smart Step Mats are flame resistant, will never ignite, and have a melting point of 400˚(f) making them safe for radiant flooring systems. They have passed CFR 1630/1631 Standard for the Surface Flammability of Carpets and Rugs.

 

Can I Cut My Mats to "Fit" Custom Spaces (i.e. Corner, Lazy Susan, Pillar)?

Yes, you can cut WellnessMats and Smart Step Mats without compromising the properties of your mat or voiding the warranty. With the unique one-piece construction, they will never separate or delaminate when cut. 

 

Do Your Products Have an Odor?

The polyurethane construction of WellnessMats, Smart Step Mats and KLOGS Footwear will not produce “off -gassing”, unlike rubber, vinyl and/or biodegradable foam products.

 

How Do You Clean WellnessMats and Smart Step Mats?

Our mats require little to no special care. You can spot clean, sweep, stick vacuum (non-brushrolled), or mop as needed. Most spills can be easily cleaned with a towel. For more difficult stains, clean with mild soap and water.

 

How Do You Clean KLOGS Footwear?

Our styles are made from a variety of leather types and fabrics. 

Designed to provide comfort and support, KLOGS require little to no special care. Printed and patent leather patterns may vary from shoe to shoe. To clean, wipe with a soft dry or damp cloth. Tooled and smooth leather styles are a full grain leather and should be cleaned with a soft dry cloth. Do not saturate leather uppers with water. Our polyurethane styles wipe clean with mild soap and water. 

DO NOT use harsh chemicals or bleach on any of the KLOGS Footwear styles.

 

Do You Offer Narrow and Wide KLOGS Sizes?

Yes, many of our styles in a variety of US sizes and widths will accommodate narrow, medium, and wide feet.



What Does Anti-Microbial Mean?

Anti-microbial is a term given to an object that is capable of destroying or inhibiting the growth of disease-causing microorganisms. Other mats use additive anti-microbial liquid bases to coat their mats. Coated type mats tend to wear off over time and could cause the growth of bacteria. WellnessMats and Smart Step Mats are 99.9% anti-microbial – by design…inherent in our material formulation. No additives are necessary.

 

Where Can Anti-Fatigue Mats Be Used?

WellnessMats and Smart Step Mats can be used anywhere in the home or workplace where standing occurs. Our mats are perfect for use in the kitchen, vanity, grilling & garage areas, fitness or laundry room as well as in commercial/industrial or workplace environments.

 

Will Mats Stain My Floor?

The bottom of our mats are free of paints and coatings that cause staining; the unique proprietary engineering allows the color pigment to be directly injected into the polyurethane. Company research has found that some types of flooring, and Linoleum in particular, may be made from raw, sometimes inexpensive materials including linseed oil. This type of flooring and floors sealed with a non-urethane based sealer may have a tendency to cause slight discoloring when covered. Although very rare, a few cases are known where linseed oil or the adhesives used to seal floors have an oxidation effect due to lack of UV light over time. This adverse effect could happen with any type of floor covering. If you have any concerns about the chance of any discoloration or material reaction, it is our recommendation that you contact your floor installer to learn more about your finish.

If you have further questions, please email us and a customer service representative will be happy to assist you.

 

What If I Have A Defective Mat And Need To Make A Warranty Claim?

Please call 1-800-XXX-XXXX and speak with a customer service representative. We will ask for pictures of the mat to address the manufacturing defect and then we will quickly return or replace the defective mat.


Where Are Your Products Made?

WellnessMats, Smart Step Mats and KLOGS Footwear are all Made in the USA at our manufacturing facility outside of St. Louis, Missouri.


How Do I Know What Size Shoe To Buy?

All of our shoes are sized according to US whole and half size standards. CLICK for Sizing Chart.


Will Klogs Footwear hurt my feet?

We hope not! Our footwear is engineered to skip the “break-in” period you may have experienced with other brands. Our outsoles and footbeds are made from a proprietary polyurethane formula that provides exceptional shock absorption and superior energy return from the moment you slip on the shoe. If you are experiencing any discomfort, you may have chosen the wrong size.

If the incorrect size has been ordered, it can be exchanged, unworn, within 30 days of purchase and may be subject to a restocking fee.


Can I wear an orthotic with Klogs Footwear?

Many of our Klogs Footwear styles are designed with a deep heel cup and come with a removable footbed to accommodate most orthotics and arch support inserts.



Are Klogs Footwear styles slip proof?

Unfortunately, there is no such thing as a slip proof shoe. Klogs Footwear has undergone slip resistance testing and we are happy to report we exceeded the standards in environments resembling dry, wet, and oily surface conditions on red quarry tile. 

 

How Can I Make A Return?

See SHIPPING & RETURNS Page